Yuchai Ship Electric's Warm Core Service Enters Fujian
In March and April 2022, the epidemic resumed and various industries were deeply affected, including the fishing industry. Various regions are implementing epidemic control measures, and some ports are unable to dock normally. Fishermen are unable to go ashore to purchase supplies, and every practitioner in the fishing industry can feel the pressure from the epidemic and the market.
As the largest player in the marine machinery market, Yuchai Machinery has a huge customer base and is also under tremendous pressure from the pandemic, but its focus on caring for users has never changed. In order to provide customers with worry free and fast services, Yuchai has joined forces with service stations, parts, oil products and other units to concentrate resources and provide customers with comprehensive services.
On April 29th, Yuchai received feedback from a customer that 12 fishing boats in Fujian were docked at the National Central Fishing Port of Lianjiang, and some of them had not had their engines maintained for a long time due to the impact of the epidemic. Yuchai service personnel brought maintenance parts such as engine oil and filters and departed early from Fuzhou to rush to Taishan.
The service personnel conducted nucleic acid testing in advance, opened the release permit, passed through multiple epidemic checkpoints for inspection, and braved the wind and waves all the way to reach the Taijiang Typhoon Shelter in Lianjiang. Fishing boats come and go in the port to unload goods, do nucleic acid testing, and spray paint, making it easy amidst the busy schedule. The service personnel loaded the maintenance parts onto the ferry boat and drove at full power straight to the docking positions of the 12 fishing boats. The fishermen on board saw the arrival of Yuchai service personnel and immediately gathered on a boat, creating a lively atmosphere. They all want to bring Yuchai's service experts to their ships for inspection and seek advice on engine usage and maintenance experience. After calming down the shipowner, the Yuchai service personnel carefully inspected each ship one by one, patiently recording the ship number, shipowner phone number, maintenance time, usage and maintenance suggestions, and what parts needed to be replaced for each ship in a small notebook. They also added WeChat and took photos of the records to send to the fishermen. Yuchai service personnel also pay attention to understanding the customer's work area, subjective feelings about engine use, whether it is convenient to purchase accessories, whether the service arrival time is timely, and what experience sharing is available during the epidemic. Fishermen have expressed that Yuchai has multiple service outlets, timely purchase of accessories, and the use of Yuchai engines is fuel-efficient and reassuring.
Many fishermen have been engaged in fishing for generations, spending most of their lives on fishing boats. Their perseverance ensures the supply of seafood on public dining tables. Yuchai machines are highly favored by fishermen for their reliable quality, fuel efficiency, and powerful performance, creating greater value for them. Yuchai has also provided worry free, fast, and dedicated "warm core services" to help fishermen during the epidemic, which has won the gratitude and praise of fishermen.
The fishing ban is approaching, and Yuchai is preparing a series of user care actions in an orderly manner.