Yuchai Service • Dedicated And Fast

At 20:08 on June 1, 2020, a tomato transport vehicle (Liuqi H7) carrying Yuchai YC6K1352-50 from Weifang, Shandong to Zhongshan, Guangdong, encountered a malfunction while passing through Fuzhou. After receiving the user's request for help, Yuchai Jiangxi Office immediately contacted the nearest Fuzhou Qiangjun service station for on-site fault service based on their location.

Fuzhou Qiangjun Service Station immediately contacted the user and, based on the current situation of the car, decisively determined that the generator was not generating electricity. Therefore, they immediately arranged for the warehouse to check if there was a generator with the same drawing number. In just 10 minutes, it was confirmed that the Fuzhou warehouse and Nanchang warehouse had no inventory of the same drawing number. At this point, upon learning of the situation, the parts manager Shi Kelin and service manager Huang Zhifeng of the Jiangxi office immediately mobilized service stations throughout the province through the Jiangxi service WeChat group to verify if there was a generator with this drawing number. In just 10 minutes, it was finally verified that the "Xingan Oceania Service Station" had this inventory. Service first, urgent ", the service manager immediately arranged for the Xin Gan Oceania service station to deliver the package to the Fuzhou Qiangjun service station, and requested that the Fuzhou Qiangjun service station organize personnel to be on emergency standby and rush to the scene for processing once the accessories are in place. It is known that the Xingan Oceania Service Station is about 110 kilometers away from the Fuzhou Qiangjun Service Station. After 90 minutes of rapid travel, the service personnel finally delivered the generator parts to the Fuzhou Qiangjun service station at 23:30 that evening. The personnel who were already on standby at the Fuzhou Qiangjun service station received the parts and rushed to the scene of the faulty vehicle as soon as possible. After only 15 minutes of identification, it was confirmed that the fault was caused by the "generator not generating electricity". The generator was replaced within 30 minutes, and the problem was promptly resolved. After resolving the issue, the customer smiled happily.

Because of professionalism, customers can rest assured. With a professional service attitude and Minrui's predictive technology, Fuzhou Qiangjun Service Station greatly shortened the repair time; In addition, the flexible coordination and on-site control ability of the parts manager in Jiangxi office made the emergency repair plan well-organized, busy but not chaotic, winning the trust and appreciation of users.