The Phone Bell Is The Horn Of Battle

Ding Ling Ling~The phone rings at the Vietnam office, and Director Tang Haidong and Service Manager Wang Zunwei, who are organizing office documents during the May Day holiday, cannot help but feel anxious. There must be an urgent matter at hand. Sure enough, a batch of Yuchai new products sold by JT Company had their exhaust malfunction lights on during the delivery process to the dealership, JT Company has arranged to have a car viewing and test drive with a major logistics client tomorrow, and hopes that Yuchai will arrange personnel to handle it on site.

May Day is also a holiday in Vietnam, and under the current epidemic situation, the Vietnamese government has strictly controlled the entry and exit of personnel. The Vietnamese service station in Yuchai is also on holiday, making it difficult to coordinate with service station personnel to handle on-site situations. This new product is the flagship product of the office in recent years, and there should be no mistakes. After a brief discussion, the two decided to immediately drive to the JT customer service center 200 kilometers away to troubleshoot and provide new product training to the customer.

Applying for permission to go out during the epidemic, packing up tools, preparing for epidemic prevention, and completing a series of departure preparations. After a three hour drive, the two finally arrived at the scene and immediately conducted a fault check on each batch of new vehicles, carefully examining the operation of the engine and post-processing components. Finally, the cause of the malfunction was found: the customer delivered the vehicle directly to the branch after picking it up at the port, and the vehicle did not have backup urea, causing exhaust failure. Fill up with urea, prescribe the right medicine, and the vehicle will quickly return to normal. The Vietnam office seized the opportunity and provided on-site training for customers' sales and service personnel on the use and maintenance of new products.

In order not to delay their work the next day, the two of them set off on their way home overnight. When they walked into the house under the moonlight and the phone rang again, their nerves that had just relaxed tightened again, and they quickly picked up the receiver. It turned out that JT customers called to inquire if they had returned home safely and once again thank Yuchai for their strong support during the holidays.

Although the service work during the May Day holiday under the epidemic is arduous, for the stationed Yuchai Iron Army, the phone bell is the horn of battle, and the customer's greeting and gratitude are the best celebration wine after the victory of the battle.

(Sales company Robin)