Kazakhstan Customer Praises Yuchai's Overseas Service

With the continuous deepening of the company's "customer-centric" corporate culture construction, the "customer-centric" corporate culture has firmly taken root in the hearts of employees, guiding them to establish customer awareness and focus on customer value. As frontline personnel directly facing customers, our overseas service workers actively practice the value of "customer-centric", demonstrate a high degree of professionalism and dedication, provide satisfactory services to customers, and have received high praise from customers.

At the beginning of the new year, we received a thank-you letter from Alma Company. For us service workers, this is undoubtedly the best New Year gift given by customers. Customer satisfaction has always been our service tenet.
The following is the translated full text of Alma Company's thank-you letter

Thank you letter to Guangxi Yuchai Machinery Co., Ltd

Our Alma company has been operating in the market for over 20 years, mainly providing passenger services. Previously, our company had been operating buses under the Korean brands AERO CITY and DAEWOO. In 2017, our company signed a contract with Yutong Hong Kong Limited Liability Company in China to replace 105 Yutong buses equipped with Yuchai engines.
Until today, buses equipped with Yuchai engines have demonstrated their advantages and highlights. Yuchai Company's customer service can solve the problem of bus malfunctions on time and as scheduled. The engineers and experts from Yuchai Company can also train our repair personnel seriously.
We sincerely thank all the experts and engineers of Yuchai Company, and especially thank the expert engineer of Yuchai Company: Chen Zengshi. He treats his work sincerely and seriously, truly solves problems for users, and fulfills his responsibilities seriously.
Alma Company sincerely thanks Chen Zengshi, an expert from Yuchai Company, for his rigorous and serious attitude towards job responsibilities.

(Sales company Ma Yufeng)