Interpreting China's Responsibility! Yuchai Service Under The Epidemic Is Really 'hardcore'

In the warm spring, the epidemic has gradually spread. Under the concerted efforts of the whole people, the domestic COVID-19 epidemic has been further controlled. The epidemic has tested everyone and every enterprise, and Yuchai has not only withstood the test, but also created countless impressive "traitors", built Yuchai's "hard core" service under the epidemic, provided support for the fight against the "epidemic", and demonstrated the responsibility of Chinese people and even Chinese enterprises.

Jie will do his best, race against time, and be the behind the scenes hero in the fight against the epidemic

On February 14th, in Suizhou, Hubei Province, at around 23:00, a police bus loaded with masks and protective clothing suddenly malfunctioned and was unable to travel. The Suizhou Public Security Bureau directly called the rescue hotline to Liang Yuping, the station manager of Yuchai Suizhou Kangcheng Station. Liang Yuping immediately found the rescue trailer and contacted the maintenance service personnel to apply for the epidemic prevention and rescue vehicle pass.

At that time, Suizhou was also a "key area" for epidemic prevention and control, with strict restrictions on the entry and exit of all personnel and vehicles. After obtaining their documents, maintenance service personnel braved the cold wind and rushed to the scene. After arriving, without even time for small talk, the car was immediately towed back and dismantled overnight for inspection. After a whole night of emergency repairs and replacement of damaged parts, the vehicle malfunction was eventually resolved in a timely manner.

Although the car has already exceeded its warranty period, Yuchai still provided free rescue and repair services to help fight against the epidemic and contribute to Yuchai's efforts. At the same time, the emergency repair by Yuchai service personnel also ensured the timeliness and speed of the arrival of epidemic prevention materials at the front line of the anti epidemic.

On February 26th, also in Hubei, a vehicle transporting epidemic prevention and medical supplies encountered problems such as vehicle weakness and backflow on the highway in Shiyan City, making it unable to travel normally. At 9:06 am, Yuchai received a repair and rescue call. The vehicle was traveling from Xi'an to Wuhan, and the transportation task was urgent. However, due to anti epidemic traffic control, the vehicle was unable to get off the highway for repairs.

After understanding the situation, Yuchai Shiyan Bus Service Station immediately reported to the epidemic prevention command center and processed the relevant procedures for the vehicle as soon as possible. After the vehicle arrived at the service station, the technical maintenance personnel conducted a comprehensive investigation based on the reported fault and quickly identified the key points of the fault: turbocharger failure, leakage of water in the internal water channel of the EGR cooler, and at the same time, the oxygen sensor has been completely eroded due to long-term corrosion by antifreeze in the exhaust pipe.

Faced with these issues, the user furrowed their brow and asked the Yuchai maintenance personnel, "This is a National VI gas vehicle with a shortage of parts. Can you handle these faults? Because the emergency supplies on board must be delivered to Wuhan on the same day." The service station staff comforted them while organizing the parts. After learning that all the accessories had been reserved by the service station before the Spring Festival, the user finally relaxed their brow. The maintenance personnel quickly replaced the faulty parts and conducted a test drive with the customer. After confirming that the vehicle was functioning properly, the user finally smiled.

The user highly praised Yuchai service station for this repair: "Yuchai service is indeed good. You are the most accurate and fastest service station I have encountered in judging and handling faults

Sincerity to users, responsive to needs, no closing or discounts on services during the epidemic period

Yuchai has always been committed to providing users with "Jie · Cheng" services, enjoying a high reputation among users and leading the industry forward. In the face of the special situation of the epidemic, Yuchai still puts speed and integrity first, not only providing "non-stop" service during the epidemic, but also ensuring that the service is "not discounted".

On the 2nd and 3rd, in Xingtai, Hebei, Yuchai users reported a faulty light alarm and engine shutdown. After on-site inspection, Yuchai maintenance personnel found that the engine needed to be replaced due to a serious malfunction, so it was handed over to Handan Rongfei Service Station for follow-up and handling. Due to the long processing time and the absence of restaurants during the epidemic, the maintenance personnel at Rongfei Service Station brought ham, bread, and boiled eggs as their daily meals

Yuchai maintenance personnel at Rongfei Service Station in Handan, Hebei, are conducting maintenance on faulty vehicles

On the evening of February 3rd, around 22:30, the Yuchai Shenzhen Huanyu Service Station Office received a delegation to provide rescue services for a malfunctioning vehicle on the national highway in Huidong County, Huizhou City. The vehicle was loaded with seafood goods and could not travel normally due to a malfunction. Cross city rescue not only has a long journey, but maintenance personnel may also be quarantined after returning. However, the Huanyu Service Station still adheres to the customer first service principle and immediately organizes maintenance personnel to go out for service. At around 1am the next day, the maintenance personnel arrived at the destination as quickly as possible, quickly inspected and repaired the site, and quickly eliminated the fault, ensuring the normal operation of the vehicle and timely delivery of the goods. Users highly appreciate Yuchai's 24-hour rapid response service.

On February 27th, in Changzhi, Shanxi, a vehicle was driving on the Qinglan Expressway towards Lucheng direction. Users reported that the vehicle could not refuel and had high idle speed. At that time, there was heavy snow and fog, and the visibility was less than 50 meters. However, after receiving the rescue mission, the Linkai Service Station in Changzhi City, Yuchai immediately arranged maintenance personnel to go to the scene. Two maintenance personnel worked in the snow until their clothes and shoes were all wet with snow water, still chatting and laughing with the customer. After the repair was completed, they watched the customer walk away to ensure that the vehicle had no more faults before returning.

The epidemic is ruthless, and the weather is also ruthless, but Yuchai service personnel have moved users with their true feelings. At Yuchai service stations across the country in Guizhou, Anhui Suzhou, Hubei Xiaogan, and other places, there are countless "reverse travelers" who silently dedicate themselves behind the scenes. They practice their mission with actions and demonstrate the responsibility of Yuchai people and even Chinese manufacturing enterprises.

Next, Yuchai will continue to take the initiative and demonstrate its responsibility through practical actions, using warm services to warm up users and help win the battle against epidemic prevention and control.