Fearless Of The Epidemic, Yuchai's Service Is Accompanied By Jie · Cheng
Reserve sufficient spare parts, keep an eye on the service hotline and customer WeChat group at all times, apply, approve, and file immediately if there is a situation, prepare spare parts and testing equipment according to the fault, take protective measures, and set off... This series of actions is the most familiar instruction and operation of Yuchai service personnel spread across the country in recent times. Every service personnel knows well that only by keeping every link of the service rescue plan in mind can they rush to the scene and solve problems as quickly as possible when encountering rescue tasks. Every rescue during the epidemic cannot be delayed.
On the eve of the Spring Festival, the campaign to fight against the COVID-19 started suddenly, and all parts of the country have entered a "state of isolation". At the same time, aid personnel and materials from all provinces and cities in Hubei have "retrograde" to Wuhan. At this critical moment, Guangxi Yuchai Machinery Co., Ltd. (referred to as "Yuchai") timely formulated and released service and rescue policies and plans during the epidemic period, and contacted service stations in various places, sparing no effort to provide technical support and parts supply, requiring unconditional guarantee of the transportation of anti epidemic and epidemic vehicles, and providing rescue services for passing vehicles.
Yuchai service personnel repair site
In fact, due to the approaching Spring Festival and the sudden outbreak of the epidemic, various service stations are facing the problem of personnel shortage. Many service personnel have already returned home and cannot make it back in time. Therefore, they can only "deploy troops" on the basis of existing personnel. Especially in the Hubei region, which is the epicenter of the epidemic in China, it is not an exaggeration to describe the work of the local Yuchai service station as "difficult conditions and arduous tasks". Originally, the Yuchai engine inventory in Hubei was relatively high, and coupled with the large number of vehicles traveling for rescue and material transportation, this was undoubtedly a significant challenge for the service station.
According to the Yuchai Suizhou Kangcheng Service Station, as early as before the Spring Festival holiday, the service station used WeChat to, QQ， A 24-hour service hotline has been released to various user groups of Yuchai through SMS and other contact methods, with a focus on one-on-one telephone communication and docking with important units responsible for epidemic prevention tasks such as hospitals, blood stations, armed police, buses, public security, supermarkets, etc. equipped with Yuchai engines to ensure Yuchai's service guarantee in this nationwide epidemic prevention battle.
At around 11pm on February 14th, a police bus loaded with masks and protective clothing suddenly malfunctioned in Suizhou, Hubei. The Suizhou Public Security Bureau's service hotline directly called Liang Yuping, the head of the Yuchai Suizhou Kangcheng Service Station, hoping to receive prompt assistance.
Director Liang immediately found a rescue trailer, contacted repair service personnel, and obtained a permit for epidemic prevention and rescue vehicles. He led Yuchai service personnel to the scene despite the piercing cold wind. The faulty vehicle was a large highway bus that had been in use for 11 years and had already exceeded its warranty period. However, without hesitation, Director Liang dragged the car back to the service station for overnight dismantling and inspection. After replacing the damaged parts, the fault was "easily solved" and the transportation task could proceed normally.
This is the attitude and philosophy of Yuchai's "Jie · Cheng" service, with the aim of "giving everything I have, doing my best, serving customers wholeheartedly, and being honest with the world". We share the worries of our customers and make every effort to ensure transportation. Whether it is the epidemic or normal times, we always guard the "rear line" of every user and become a solid support for smooth transportation.
On February 26th, Yuchai Shiyan Bus Service Station also encountered a relatively special case of malfunction rescue. A vehicle carrying epidemic prevention and medical supplies from Xi'an to Wuhan experienced problems of vehicle weakness and backflow on the highway within Shiyan City. After reporting to the epidemic prevention command center, the service station promptly processed the relevant procedures for the vehicle. After inspection, it was found that it was a problem with the accessories. As the vehicle is a National VI natural gas heavy-duty truck, the reserve of accessories is relatively tight. However, the local service station happened to have reserved relevant accessories before the New Year, which surprised and delighted the users.
Yuchai's service is indeed good. You are the fastest and most accurate way for me to diagnose and handle faults. I was worried just now that the fault could not be solved and the materials could not be delivered on time. During the strict control during the epidemic, it was really hard for you to consider handling the relevant procedures for customers and organizing comprehensive and fast services. "The customer praised Yuchai's service personnel endlessly.
It's not easy to create a "golden signboard" for a service, but Yuchai has achieved it.
As is well known, due to the frequent overnight rush of freight transportation, many rescue needs are carried out at night. However, the timely and efficient service of Yuchai will not be compromised because of nighttime. Similarly, during special weather conditions such as rain and snow, Yuchai still arrives with great sincerity.
On February 27th, it was snowing heavily and foggy in Changzhi, Shanxi, with visibility less than 50 meters. When the service personnel from Linkai Service Station in Changzhi, Yuchai rushed to the scene on the Qinglan Expressway towards Lucheng, the adjacent roads had already frozen over, and all vehicle license plates on both sides of the road had been covered by heavy snow. The two maintenance technicians had to work in the snow, with their clothes and shoes soaked in snow water and frozen to a "heart chilling" state. However, when they solved the user's problem and received sincere recognition and gratitude, they were filled with "warmth in their hearts".
During the epidemic, many rescue cases were urgent and difficult, but Yuchai rushed to the user's side in the first time, demonstrating with actions that "the epidemic is ruthless and Yuchai has feelings".
It is not uncommon to see situations such as road closures in villages and at highway intersections. After application and filing, there are also issues of being quarantined on the return journey. Yuchai Shenzhen Huanyu Service Station resolutely organized maintenance personnel to provide outdoor services; Considering the long distance of the journey and the long time required for troubleshooting, maintenance personnel from Yuchai Handan Rongfei Service Station went to the rescue with a day's worth of food; On the Yuanxiao (Filled round balls made of glutinous rice-flour for Lantern Festival), after receiving the service hotline, Yuchai Suzhou Automobile Transportation Service Station solved the problem within three hours to let the user's vehicle start normally.
It is worth mentioning that considering the situation where supermarkets and restaurants have not opened due to holidays and the epidemic, many service stations also prepare instant noodles, mineral water, and other gifts for drivers when going out for rescue, trying to bring warmth to users as much as possible.
Thinking what users think and being urgent may sound like a simple slogan, but every service station and staff of Yuchai, through every dedicated maintenance, timely and efficient rescue, and convenient and sufficient spare parts reserves, have embodied this sentence into the distinctive image of Yuchai's service, engraved into the words "Jie · Cheng", which is also the brand charm of Yuchai machines.