Electricity Guarantee Yuchai Service in Action

In late September, sudden power restrictions led to a surge in sales of engine units. As the largest motor production base in China, Fu'an City, Ningde City, Fujian Province, has gathered a large number of supporting enterprises for electric generators. Yuchai, as a mainstream power generation enterprise, has taken on a heavy responsibility in this power rationing. With its rich product chain, it is equipped with container units, soundproof speaker units, and open frame units, which are sold well throughout the country and provide a continuous supply of electricity to society. All of this is a big challenge for Yuchai Fujian regional services, but Yuchai remained calm and composed in the face of danger, helped with output, strengthened services, and received praise and praise from users.

Work together and spare no effort to ensure the output of the unit

In the face of the increasing installed capacity of Fuzhou, as a service station integrating sales and service, Yuchai Fujian Yufa Service Station has invested a large number of service personnel to support the assembly and commissioning of generators. The service personnel have been working hard on the production line from the Mid-Autumn Festival to the late October, working overtime with the production personnel to ensure the output and meet the demand of market generator sets. Lin Jinjian, the service manager of Yuchai Ship Electric Power Zhejiang Fujian Sales Region, and business personnel are stationed in Fu'an to handle orders and provide technical guidance on site, ensuring timely and rapid processing of orders and the installation and commissioning of high-power Yuchai YC12VTD without any mistakes.

In early October, Ning Xingyong, Senior Vice President of Yuchai Co., Ltd., visited and researched the front line of the Fu'an market, made quick decisions, and solved the supply problem of engine products for the unit manufacturers, giving them a "reassurance pill".

Enhance the ability to quickly handle service issues

At 4am on October 10th, busy until 11:00 the night before, Lin Jinjian was sleeping with his phone in hand (most overseas personnel usually sleep with their phones, making it convenient to answer customer calls at any time). He was awakened by the urgent sound of the phone and answered as usual, "Hello, Lin Jinjian from Zhejiang Fujian region. How can I help you?" With rich experience, Lin Jinjian guided a factory unit user in Fujian to quickly solve the problem. After receiving a satisfactory response from the user over the phone, Lin Jinjian finally hung up with peace of mind. At this point, he no longer felt sleepy. He turned on his computer, summarized the fault phenomenon and the solution, and entered it into the computer as a service case for subsequent guidance and training for customers. Fujian, which has a huge market share, needs the support of Yuchai services even more. Lin Jinquan is on standby 24 hours a day and receives hundreds of calls every day, sometimes in the early morning and sometimes on the road by car. This is also a true reflection of many frontline service personnel.

In order to improve the service capabilities of the Fujian region, Lin Jinjian and Yuchai Fujian Service Station have adopted a combination of remote training and on-site teaching to strengthen the training of service station personnel in their jurisdiction, enhance their abilities, and mobilize vehicle and machine service stations to join the service guarantee. Since late September, Fujian has participated in over 50 unit support service stations and more than 150 personnel. Lin Jinjian also laid out in advance, organizing specially appointed ship power experts in the region to establish a rapid processing service team, guiding service stations and on-site personnel to quickly solve on-site problems, winning high recognition from customers and driving sales.

In addition, Yuchai Service and Aftermarket Business Unit in Fujian region overcame the impact of the Xiamen epidemic, tried every means to organize parts, and fully guaranteed the supply of service parts, truly practicing the principle of "starting from customer needs and ending with customer satisfaction". In the busy autumn, Yuchai Fujian Service wholeheartedly provides user service guarantee and safeguards Yuchai machines.